Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Prime Renovations ("we", "us", "our") collects, uses and protects personal information when you contact us or use our website. We are based in the Edmonton, Alberta area and handle personal information in a manner consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1. Information We Collect
We collect personal information that you choose to provide, and limited technical information collected automatically when you visit our website.
Information you provide
- Your name, phone number and email address
- Your project location and the details you share about your renovation project
- Any other information you include in messages or consultations
Information collected automatically
- Basic technical data such as browser type, device type and pages visited, where website analytics are enabled
2. How We Use Your Information
- To respond to your enquiries and provide free consultations and quotes
- To plan, schedule and carry out renovation and construction work
- To communicate with you about your project
- To improve our website and services
- To comply with applicable legal and regulatory obligations
3. Disclosure of Information
We do not sell your personal information. We may share information with trusted suppliers, subcontractors or service providers who help us deliver our services, and only to the extent needed to do so. We may also disclose information where required by law.
4. Cookies & Analytics
Our website may use cookies or similar technologies and third-party analytics to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
5. How We Protect Your Information
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Retention
We keep personal information only as long as necessary for the purposes described in this policy or as required by law, after which it is securely deleted or anonymized.
7. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses. To make a request, contact us using the details below.
8. Third-Party Links
Our website may link to third-party sites (such as our social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Electronic Communications & Your Choices (CASL)
In accordance with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages (such as marketing emails) to people who have consented to receive them. When you submit our quote form to request a consultation, we rely on that request to reply to your enquiry. Separately, you may opt in to receive marketing emails by checking the optional consent box on the form.
Every marketing email we send identifies us and includes a working unsubscribe mechanism. You can withdraw your consent to marketing messages at any time by using the unsubscribe link in an email or by contacting us using the details below; we will action your request promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact Us
Questions about this policy or your personal information? Contact us at:
- Phone: (780) 938-3719
- Email: info@primerenovations.info
- Service area: Edmonton & surrounding Alberta